Why Do
We Ask for Your Email Address?
Your
email will remain private, we simply need it to send your receipt.
We DO NOT send unsolicited emails or Mail. We WILL NOT sell your email
or Physical address.
We
Ship Discreetly
Your
order will be shipped DISCREETLY.
We
know that when ordering certain products that it is what our customers
expect. We ship using plain boxes and bubble mailers.
Correct
Phone Number & Address
You
must use the phone number associated with your credit card to process
your order. We need this so that we can confirm that you are indeed
the card holder. Failure to do this may result in us holding or
canceling your order. If your order is held because you have not
provided us with the correct information that matches what your
credit card company has on file, you will not entitled to a refund
for a rush order fee. Addresses are copied into our shipping system
using the one you provide when placing the order. If a package is
returned because it was entered incorrectly by you when you placed
your order, then you will be responsible for the cost of reshipping
or any carrier fees associated with corrections. Reshipping costs
will be the actual cost to re-ship it to you and any promotional
rates honored when we originally shipped your order will no longer
apply.
Sexual
Health Products
When you order
a product from us that is sexual in nature, you confirm that:
You are 18 years of age or older. It is legal for you to possess
adult material where you live. You are not violating any laws by
ordering from us. You will not allow minors to have access to any
adult material you purchase. You understand and accept responsibility
for your own actions and release Holistic Wisdom, Inc. and our service
providers from all liability for your purchase and accessing our
web site(s).
Signature
Confirmation
Sometimes, our
customers desire a package to be signed for by an adult while others
request no signature required. You may request for your package
to be sent with signature or no signature required in the Special
Order Instructions field upon check out.
If
you specifically request no signature required, this will serve
as a legal release that you have authorized us to ship in this manner
and that you understand
that Holistic Wisdom, Inc. will not be held responsible for the
package once it leaves our facility. If your package is lost or
stolen and the carrier shows your package as delivered, you will
still be responsible for the charges as it was your request to have
the package left.
Combining
Two Orders
If you place
more than one order online we cannot lower your shipping cost once
the orders have already been placed as the funds will have already
been withdrawn from your account. If you wish to place an order
after you just placed one, we ask that you call to add the second
one so that we can manually process the second order and provide
a shipping discount if we can combine them.
Orders
By Check
Orders made by check via PayPal or by mail will have to wait until
the check clears before we can ship the merchandise. This can take
as long as 3 - 7 business days depending on your bank.
Back
Ordered Items
Occasionally
we have items that have to be reordered (backordered). This usually
only takes a matter of days to receive a new shipment from the manufacturer.
If you need an item by a certain date, you should call
or email us and make sure we have it in stock to ensure
it gets there in time.
Back
Ordered Items & Substitutes
If you choose
a substitute for a back ordered item, DO NOT place another order,
we can simply apply it to the order that you have already placed.
If you do place another order you can opt for a refund minus a 15%
credit card processing fee or a store credit in the full amount.
Credit
Card Verification
With
the amount of credit card fraud today, we are very careful about
processing orders to ensure the safety and confidentiality of our
customers as well as protecting our own company. In addition to
using a completely secure credit card processing shopping cart online
and secure processing system through phone orders, we double check
information on each individual order. What many people do not realize
is that while customers can usually get their money back from false
charges, the credit card companies not only make the merchant pay
for the charge, but charge fees. Therefore, you can imagine that
we as the merchant take credit card fraud very seriously as ultimately
we are the financial victims.
Extra
Bank Information
We
require that when you place your order with us that you use not
only the billing address and verification number on the back of
your card associated with the account, we also require that you
use the phone number associated with the account so that we can
verify it with the credit card company. In addition to this, we
may require that you provide us with the bank address and phone
number that issued the card so that we can contact them directly.
We typically only do this for International orders, but on occasion
may have to do further research on orders shipping in the United
States.
We will gather
this information from you and apply it to your order. DO NOT place
another order, we can simply apply it to the order that you have
already placed. If you do place another order you can opt for a
refund minus a 15% credit card processing fee or a store credit
in the full amount.
Shipping
To A Non-Billing Or Verified Address
If you chose
to have an order sent an address that is not on file with your credit
card company as the billing address, we may require that you complete
a release form that confirms that you are the card holder and give
us permission to ship to an alternative address. If you have a non-verified
address, we may require further research and documentation such
as a photocopy of an ID to ship your order.
US
Phone Number Verification
In
cases were items have been purchased using a different shipping
address than the billing address, we will require that we be able
to contact you through the verified phone number on file with your
credit card company. We do this to ensure that the merchandise is
not being shipped to a thief that is using your credit card.
Coupons
Terms
& Conditions For Using Holistic Wisdom Coupons
Site
Errors
In
the event that a product is listed at an incorrect price or with
incorrect information due to an error, Holistic Wisdom, Inc. shall
have the right to refuse or cancel any orders placed for product
listed at the incorrect price. Holistic Wisdom, Inc. shall have
the right to refuse or cancel any such orders whether or not the
order has been confirmed and your credit card charged. If your credit
card has already been charged for the purchase and your order is
canceled, Holistic Wisdom, Inc. shall issue a credit to your credit
card account in the amount of the charge.
Customer
Order Errors
When
you place items in our online shopping cart, please make sure that
you have ordered the correct product and quantity as we will ship
you what you have placed in the shopping cart and are not able to
take returns if you have made a mistake and have ordered the wrong
product or too many of something. This is due to a very strict return
policy that keeps our customers safe and allows us to promise that
you will always receive new, unopened items from our company. We
take your health very seriously and would never allow a return to
be restocked and sold, as once it leaves our facility, we can no
longer verify that it is unused. With the serious risks of STDs
and other health issues, our loyal customers appreciate this policy.
However, it also means that our customers must be careful to double
check their order before they submit it, to make sure that they
are ordering what they truly desire.
If you notice
an error you have made after you have processed your order and request
that we refund your order for any reason, we will refund your credit
card minus a 5% merchant processing fee based on charges your credit
card company takes from us for processing the return that you have
requested.
Credit
Card Charge Disputes
We
always encourage customers to contact us should something go wrong
with their order as we do our best to resolve concerns quickly and
to the customer's satisfaction. If you have contacted your credit
card company or PayPal to initiate a chargeback (to dispute a legitimate
charge by our company) on your account, and you did so without contacting
us (as that is recommended by your credit card company and PayPal)
in an attempt to resolve your concerns; you will be responsible
for the original charge of the order plus a $50 charge back fee,
as this is what we have to pay in merchant fees and staff fees for
your having erroneously initiated this process.
Right
To Refuse Orders
An
electronic or other form of order confirmation does not signify
our acceptance of your order, nor does it constitute confirmation
of our offer to sell. Holistic Wisdom, Inc. reserves the right at
any time after receipt of your order to accept or decline your order
for any reason. We may require additional verifications or information
before accepting any order.
Liberator
Products
If
you are ordering Liberator™ products see our Liberator
Policies.
International
Customs Delays, Fees & Other Restrictions
Holistic Wisdom,
Inc. is only responsible for the time in which we ship the package,
we are not responsible for delays or denials of admittance in to
your country caused by your Customs office.
Do
We Accept Returns & How Do We Handle Cancellations?
Please
read our return policy shown below-
Shipping
Guidelines & Terms-
Please see our ordering terms to see our shipping
policies.
By
Placing An Order With Us
You Agree To Our Refund & Return Policy
Nontoxic
Romantic Products
