Group, LLC (TWG), Boulder, CO
Consultant: Provide consultation to clients in the human
service arena. Efforts focused on the implementation and evaluation
of managed care systems in the areas of child welfare, behavioral
health and eldercare services. Writer for proposal with company's
largest client: Access Behavioral Care.
Practice: Counseling Source, Longmont, CO
Psychotherapist: On site and telephone counseling sessions for mental
and holistic health.
1998 - 1999
Community Hospital, Behavioral Health, Boulder, CO
Care Coordinator with JCAHO, ADAD approved psychiatric and
chemical dependency hospital. Responsibilities included case management
of intensive outpatient, partial and inpatient levels of care. Provided
collateral contacts with consumer support systems, community resource
networking, clinical treatment planning, initial and ongoing clinical
assessments and disposition planning using solution/wellness model.
Collaborated with attending psychiatrists and internal clinical
staff. Conducted individual and family counseling sessions using
cognitive, behavioral, solution focus, and crisis intervention techniques.
Performed quality assurance monitoring, marketing contacts with
community resources, and facility orientations to patients and their
1996 - 1998
Behavioral Health Systems, LCC, Rockville, MD
Case Manager for JCAHO approved hospital. Supervised all
utilization review for acute inpatient, partial, residential, and
intensive outpatient levels of care. Responsibilities included:
clinical collaboration with all clinical staff. Worked with clinical
case managers representing multiple insurance, managed care, and
state agencies. Trained all departmental employees to utilize two
internal computer programs. Managed all clinical appeals regarding
external managed care denials. Facilitated peer reviews, and acted
as internal patient advocate and administrator for medication hearings.
Researched identified trends and planning in case management to
provide marketing strategies for the hospital. Served as liaison
to on-site external reviewers. Performed quality assurance monitoring,
marketing contacts with community resources, and facility orientations
to patients and their families.
1994 - 1996
Options, Inc., Merrifield, VA
Mid-Atlantic Out of Panel Authorization Coordinator for
mental health and chemical dependence managed care corporation.
Responsibilities included: therapeutic collaboration with mental
health providers and the Mid-Atlantic Unit Case Management Department.
Assessment of patient treatment needs, referral and recommendations
to clinical case managers for further review. Provided authorization
to mental health providers to treat patients based upon clinical
credentials and negotiated rates. Departmental monthly reporting,
staff scheduling, and documentation of daily departmental proceedings.
Mid-Atlantic Service Associate: Supervised fifteen
staff members as Team Leader, delegated correspondences to appropriate
Service Associates. Trained new employees: trained staff on six
internal computer programs, monitored calls, reviewed trainee cases
and provided trainees with insight for productive solutions. Provided
direct support to Service manager through implementation of team
building concepts and procedures. Triaged and managed confidential
calls from beneficiaries, providers, and clients. Assessed caller
needs, and developed solutions regarding clinical, financial, management
and benefit issues. Educated providers on all relevant policies
Services Inc., Rockville, MD
Internship within Masters of Social Work program for private group
home with chronically mentally ill adults. Responsibilities included:
Individual therapy using a biopsychosocial base with psychosocial,
behavioral modification, and cognitive techniques. Performed clinical
and administrative documentation while reporting to the Associate
Psychiatric Management, Rockville, MD
Counselor Intake Coordinator for mental health and chemical
dependency abuse services in HMO insurance corporation. Responsibilities
included: handling confidential client calls, assessment and referrals
to clients for mental health needs. Provided crisis intervention,
appropriate clinical matching, therapeutic collaboration with mental
health providers and case managers, assigning case managers to patients
for further long-term mental health and substance abuse needs.
1990 - 1993
Retirement Communities, Inc. Arlington, VA
Assistant Director of Activities in licensed home for seniors.
Responsibilities included: development and implementation of activity
plans, assessment of resident needs, and community networking.
Information Assistant in marketing department. Responsible
for inquiry tours and follow-up, public relations, and data entry.
Resident Assistant: performed receptionist duties, assisted
residents with ADL's and distributed medication.
1990 - 1991
Crisis Alliance of Alamance County, Burlington, NC
Crisis Counselor to rape crisis clients. Victim advocate
in such settings as: court, police investigations and hospital examinations.
Other duties: public educator and clerical assistant to administrator.
in group home for adolescents, Therapeutic focus varied with client
clinical diagnosis: specializations in sexual abuse, ADHD and ADD.
Responsibilities included: assessment of client needs, development
of treatment for individual clients, crisis interventions including
counseling and physical management using solution focused, psychosocial
and behavioral modification treatment interventions. Performed medication
management implementation, documentation of client behaviors and
treatment. Other duties: implementation of program through group
therapy, providing guidance on social skills, hygiene and coping
1990 - 1991
Family Recovery Center, Burlington, NC
Counselor: conducted group therapy sessions, family/client
intake assessments, and staff meetings in drug and alcohol treatment
center for adolescents.
1989 - 1990
Nursing Home, Dunn Loring, VA
Assistant Director of Activities: coordinated activities,
organized and edited monthly newspaper, flyers, memos and newsletter.
Assistant Physical Therapist: prepared clients for therapy
sessions and assisted in performed procedures.
Articles Written By Lisa Lawless