We'd Love To Hear From You!
We do everything we can to ensure that you receive the best customer service. If you have any questions, please contact us as we are happy to assist you. Also, be sure to check out our sex toy guides for the most comprehensive information available to help you determine what to choose and how to use and care for your sexual products.
We Ship Discreetly
We care about your privacy so your order will be shipped discreetly. We know that privacy and discretion are what our customers expect when ordering from us. We ship using plain boxes and bubble mailers. Absolutely nothing will be outside your package that would indicate what is inside, nor do we put our company name on the return address. The only identification on the outside of the box is the warehouse's address from which it was shipped.
We are a company that cares greatly about you. That is why we have staff that carefully review each order to ensure that your order is processed perfectly and that every detail of your credit card information is correct to protect cardholders from fraud. We use highly secure and tested technology. We do not store your credit card information or share ANY of your information because we value your privacy and security.
Your Email Address
Your email will remain private; we simply need it to send your receipt and contact you with any questions or updates for your order. We DO NOT send unsolicited emails or mail. We will never sell your email or physical address.
Correct Phone Number
You must use the phone number associated with your credit card to process your order. We need this to confirm that you are indeed the cardholder. Failure to do this may result in us holding or canceling your order.
Correct Shipping Address
If a package is returned because it was entered incorrectly by you when you placed your order, then you will be responsible for the cost of reshipping or any carrier fees associated with corrections. Reshipping costs will be the actual cost to reship it to you, and any promotional rates honored when we originally shipped your order will no longer apply.
Different Shipping Address
If you choose to have an order sent to an address not on file with your credit card company as the billing address, we may require additional credit card verification. Please make sure to enter the correct billing phone number that the credit card company has on file for the cardholder, or this may detain your order from shipping.
Unconfirmed Or Incorrect Billing Address
We take special care to prevent credit card and bank fraud. If you are using an unconfirmed PayPal account or use the wrong billing address that your credit card company has on file, we may request additional verification through a scanned copy of an ID to ship your order as well as a confirmed phone number to speak with the cardholder.
Adult Product Terms
When you order a product from us, you confirm the following:
- You are 18 years of age or older.
- It is legal for you to possess adult material where you live. You are not violating any laws by ordering from us.
- You will not allow minors to access any adult material you purchase.
- You understand and accept responsibility for your actions and release Holistic Wisdom, Inc. and our service providers from all liability for your purchase and accessing our website.
Sometimes, our customers desire a package to be signed for by an adult while others request no signature required. You may request that your package be sent with a signature or no signature required upon check out.
If you specifically request no signature required, this will serve as a legal release that you have authorized us to ship in this manner and that you understand that Holistic Wisdom, Inc. will not be held responsible for the package once it leaves our facility. If your package is lost or stolen and the carrier shows your package as delivered, you will still be responsible for the charges as it was your request to have the package left.
If you place more than one order online, we cannot lower your shipping cost once the orders have already been placed, as the funds will have already been withdrawn from your account. If you wish to place an order after you just placed one, we ask that you call to add the second one so that we can manually process the second-order and provide a shipping discount if we can combine them.
Occasionally, we have items that are backordered. This is most often because an item was so popular that we sold out of them before we had a chance to get a new shipment or update our website. Sometimes, a product manufacturer can run into delays in filling their orders to us. There are two ways we classify a backordered item, as shown below:
When an item is listed as backordered, this means that we will most likely be receiving the item into our warehouse within 2 -10 business days. Often in these cases, we have received confirmation that our order from the manufacturer is already on the way, and we are simply waiting for it to arrive. Typically, we have a delivery date on these items and can provide you with an accurate estimate of when we can ship your product.
When something is on extended backorder, this means that we are having trouble getting an exact date as to when it will be delivered to us. It could be anywhere from 1 - 8 weeks. Most of the time, it is around a week or so, but there have been cases where a manufacturer has shipped something, but it is being held in customs, or they are getting so many orders for the product that they are having a difficult time keeping up with the demand. In some cases, it can be a chain supply issue where they are having difficulty getting the materials or components to make their products, holding up production.
What Happens If Something You Order Is Backordered?
If your item is backordered, we will contact you by email to discuss your options for getting the product you ordered. Your satisfaction with our products and service is essential to us, and we do our best to provide you with accurate information about what you have ordered and when it will arrive. If you are ordering something and need it by a certain date, please contact us to ensure that we have it in stock before placing your order.
When an item is listed as preordered, this means that it is a new item that has just been created and will be released within 2-8 weeks. We will ship it to you as soon as it is available on the market, and you will be one of the first consumers to get one. Preordering an item will ensure that you will have one once the first shipment comes in ahead of any other orders.
In the event that a product is listed at an incorrect price or with incorrect information due to an error, Holistic Wisdom, Inc. shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. If your credit card has already been charged for the purchase and your order is canceled, Holistic Wisdom, Inc. shall issue a credit to your credit card account in the amount of the charge.
When you place items in our online shopping cart, please ensure that you have ordered the correct product and quantity of products and that all of your information is correct as we cannot take returns once your order has shipped.
We always encourage customers to contact us should something go wrong with their order as we do our best to resolve concerns quickly and to the customer's satisfaction. If you have contacted your credit card company or PayPal to initiate a chargeback to dispute a legitimate charge by our company, and you did so without contacting us first in an attempt to resolve your concerns, you will be responsible for any chargeback fees we incur.
All orders are processed using US currency. If you are using an International bank, they may convert your currency to match the amount in US dollars. For questions about how your bank does this or what fees they may charge, you will need to speak with your bank directly as we simply charge in US dollars as stated on our website and do not control how your bank processes a currency conversion.
- You may only use one coupon per order.
- Coupons cannot be added after you place an order. You must put your coupon code in when you place your order, as we do not refund coupons or add them after your order has been placed.
- Coupon products may vary in color, brand, and style. We may substitute a color or comparable product to fulfill a coupon based on inventory and demand.
- Coupons apply only to shipped orders; they do not apply to gift certificates or downloads.
- Dollar and percentage discounts apply to the product amounts, not the shipping and handling costs.
- Free Shipping Coupons will never apply to International orders.
- If a coupon has a minimum amount restriction to redeem it, please note that shipping and handling do not apply to the minimum amount required. Minimum amounts are based on product totals, not product and shipping totals.
- If you put in a coupon but have not ordered the dollar amount required to redeem it, the coupon will not apply.
- Coupons that discount shipping costs will not be refunded for delayed shipments.
Let Us Help You
We are happy to answer any questions you may have or help you place your order. We are here to help and will do everything we can to make ordering from us secure, discreet, and a pleasant experience because we are a family of professionals that care very much about you.